Refund policy

Our 30-day guarantee

We want you to be happy with every order. If your item arrives damaged, faulty, missing parts, not as described, or never arrives, contact us within 30 days of delivery and we'll make it right.

How to make a claim

1. Email hello@shopallthatjazz.com with your order number.
2. Include a photo or short video that shows the problem.
3. We'll send a free replacement. If a replacement isn't possible, we'll issue a refund to your original payment method.

In most cases you don't need to send the item back. If we do need it returned, we'll tell you how and cover the return shipping.

What isn't covered

• Change-of-mind returns for items that arrive in good working order.
• Damage caused by misuse, accidents or normal wear and tear.
• Claims made more than 30 days after delivery.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it may take 5-10 business days for the refund to appear.

Cancellations

You can cancel your order within 12 hours of placing it for a full refund, as long as it hasn't shipped yet. Email us with your order number.

Questions? Write to hello@shopallthatjazz.com. A real person reads every message.